The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of XHL.HK’s services implies agreement with these terms!
Any questions regarding this agreement should be sent to XHL.HK’s sales department ( sales@XHL.HK.com ) or asked in LiveChat prior to signing up for service.
XHL.HK IT Services LLP (hereinafter referred to as “XHL.HK”) provides web hosting services to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using XHL.HK services.
The XHL.HK Service Agreement is a separate agreement between XHL.HK and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using XHL.HK’s services. Contact our sales department for any clarifications.
Link: Service Agreement
The XHL.HK Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using XHL.HK’s services. Contact our sales department for any clarifications.
Link: Resource Usage Policies
All services provided by XHL.HK may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. This includes, but is not limited to copyrighted material, a material we judge to be threatening or obscene, or material protected by trade secret and another statute. The subscriber agrees to indemnify and hold harmless XHL.HK from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising are prohibited on any XHL.HK server. This includes sites that may infer sexual content or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to XHL.HK servers or any other server on the Internet. Links to such materials are also prohibited. Contact our sales department for any clarifications.
Examples of non-acceptable content
XHL.HK will be the sole arbiter as to what constitutes a violation of this provision and reserves the right to deactivate and remove any site at any time for any reason.
XHL.HK will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.
If XHL.HK’s system administration team determines that an account is utilizing an unacceptable amount of system resources, XHL.HK may temporarily deactivate the account in question. If XHL.HK’s staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven(7) days in which to either upgrade to a VPS or other hosting solution as recommended by XHL.HK staff or locate a new provider. This only occurs in extreme cases; XHL.HK will do all it can to assist customers prior to this scenario.
XHL.HK will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Link: Resource Usage Policy
XHL.HK performs nightly backups of Shared Hosting, Reseller Hosting, and WordPress hosting accounts; however, these backups are for XHL.HK’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. XHL.HK does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on XHL.HK’s part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
You may not use your hosting account as a backup solution. Our Services are designed to host your website only and may not be used as a data repository. XHL.HK reserves the right to remove backups from your
hosting account with or without notice.
We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel or other backups stored locally, (ii) Softaculous backups stored locally, (iii) Softaculous backup temp files, (iv) Common CMS backups stored locally, (v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data. cPanel generated backups stored on the server will be automatically deleted after fourteen (14) days.
While our Backups system supports almost any characters for filenames (UTF-8), there are special characters/symbols that are generally best avoided as there are specific limitations across various filesystems and storage destinations that can cause unintended issues with your backups. This list is not exhaustive and is meant to help determine and avoid errors regarding filenames and your backups.
While our Backups system generally performs backups for any files or folders, there are exceptions of files and folders that are excluded as there are specific limitations across various filesystems and storage destinations that can cause unintended issues with your backups. This list is not exhaustive and is meant to help avoid errors regarding your backups.
SPAMing, or the sending of unsolicited email, from a XHL.HK server or using a return email address that is maintained on a XHL.HK server, is STRICTLY prohibited. Using SPAM to advertise a site hosted on XHL.HK’s network also constitutes as a violation of this provision. XHL.HK will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated.
For anyone intentionally spamming on our systems, we reserve the right to bill them at a rate of $90/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.
At XHL.HK, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host.
XHL.HK will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation. XHL.HK will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Cancellations are processed by our Billing department. To cancel an account, a cancellation request via the client area must be submitted. Once we receive your cancellation request, our Billing department will confirm your request and process your cancellation shortly thereafter.
We require all cancellations to be requested through the cancellation form inside your client area in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.
We will provide you with at least ten (10) days’ notice of your renewal pricing before the payment due date for monthly, annual, or longer-term plans. Unless otherwise provided, XHL.HK will automatically bill your payment method on file seven (7) days before the payment due date. You expressly acknowledge, agree, and authorize us to automatically bill the applicable fee and/or charge your credit card or other payment methods on file for each Renewal Term, unless you terminate or cancel the Services prior to such charge as provided in this section. All fees are billed in United States Dollars (“USD”) and are subject to change with prior notice to you.
XHL.HK is only able to automatically collect payments from customers with credit cards stored on file. All other payment methods (e.g. PayPal one-time payments) must be initiated manually by you. It is your responsibility to ensure that all fees are paid no later than their payment due date.
As a customer of XHL.HK, it is your responsibility to ensure that all billing information on file with XHL.HK is accurate and that any credit card or other automated payment method on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds, and over the credit limit fees. XHL.HK screens all orders for fraud. In certain cases, if your account is flagged for fraud, your order will not be processed. XHL.HK has no liability for not providing Services, including third-party services if your account fails the fraud screen.
XHL.HK reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days' notice before charging you with any price change on any annual or longer-term plans. It is your sole responsibility to periodically review pricing on our website and billing information provided by XHL.HK through the client area or through other methods of communication, including notices sent or posted by XHL.HK.
Any account not paid in full by the end of the Term will be given a seven (7) day grace period. If payment is not made within the seven (7) day grace period, XHL.HK reserves the right to suspend your Services. XHL.HK reserves the right to terminate Services thirty (30) days after the payment due date.
XHL.HK is not responsible for any damages or losses (including any data) as a result of suspension or termination for non-payment of your account. In addition, XHL.HK reserves the right to refuse to reactivate your Services until any and all outstanding invoices have been paid in full.
Note that the 15/30 day period ends exactly 15/30 days from the day on which the account was originally activated (not the day the order was placed). It is not valid towards account renewals. The Money-Back Guarantee is VOID if your account violates our Terms of Service, Service Agreement, or any of our policies in place. Setup fees are non-refundable. External services, such as but not limited to, dedicated IP addresses, installation charges, etc., are non-refundable.
Outside of the Money Back Guarantee, XHL.HK has a no refund policy.
XHL.HK account credits issued to accounts are not eligible for a refund and will remain on the account for two (2) years after the last hosting account is canceled. If the service credit is not utilized within that time frame, said service credit is forfeited and You hereby agree to release XHL.HK from all liability for use of such service credits.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
Our Migrations Team will make every effort to help you move your website(s) to us. Migrations are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account migration. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases, we may not be able to assist you in the transfer of data from an old host. The free migration service is available for sixty (60) days from your sign up date. Migrations outside of the sixty (60) day period will incur a charge; please contact a member of our Support department to receive a price quote. In no event shall XHL.HK be held liable for any lost or missing data or files resulting from a transfer to or from XHL.HK. You are solely responsible for backing up your data in all circumstances.
Customers that sign up for a XHL.HK hosting plan and choose 12, 24, or 36 months as the billing cycle will receive a complimentary free domain registration for one year.
The free domain registration applies to the following extensions only: .com, .net, .org, .name, .co.uk, .org.uk, .uk, .ltd.uk, .eu, .es, .com.es, .org.es, .in, .de, .ro, .com.au, .net.au, .nl, .ca, us, .link, .co.za, .business.
Note that this offer is valid for new domain name registrations only. The free domain name must be ordered during sign-up (new customers only). Unless otherwise specified, this offer is only valid for the first year. After the first year, your domain will renew at the regular rate.
If you cancel within the 15/30 Day Money Back Guarantee, you will be refunded 100% of your payment minus the current cost of the domain name registration. The domain name will be registered in the client’s name and contact information.
If you have any questions about this offer, please contact our Sales Department prior to placing your order.
Certain entities and individuals are prohibited from registering for and using our services pursuant to export and control laws and trade and economic sanctions imposed by the U.S. or other governments, as applicable. In particular, without limitation, the U.S. Department of the Treasury, through the Office of Foreign Assets Control (“OFAC”), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries or regions (each a “Sanctioned Country/Region”) and certain individuals, organizations or entities, including without limitation, “Specially Designated Nationals” (“SDN”) listed by OFAC. By using our services you represent and warrant that you are not located in a Sanctioned Country/Region or listed as an SDN. Unless otherwise provided with explicit written permission, XHL.HK also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.
Pakistan (.pk) Unfortunately, due to Kashmir Conflict between India and Pakistan, we are not able to do business with Pakistan. We can not approve a hosting account if the contact address is Pakistan. we don't want to be victims of political/religious/conflict. XHL.HK IT Services LLP is a Kashmir-based company in India. Managed from watergam Jammu and Kashmir.
Note: Indian law does not prohibit e-commerce business with any country. But XHL.HK has its own policies to protect us and our clients to limit online services.
If the billing account address is from Pakistan and you have made a purchase, your account will be suspended and no refund will be given.
Unfortunately, due to Kashmir Conflict between India and Pakistan, We do not allow our hosting customers from jammu and kashmir and other state of india to use Pakistani Payment gateway on their Website.
Failure to fully comply with these terms is grounds for account suspension and/or deactivation. Any accounts and/or servers contained within XHL.HK’s network must adhere to the above policies.
We reserve the right to remove any account without prior notice. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.
XHL.HK reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable, or contraindicated.